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Support
Helpline
We understand that from time to time things may go wrong, products may not work correctly or you might need a bit of advice
- Make sure you have read the troubleshooting page of your product manual. Many issues are addressed in these pages
- If you need spare parts please visit our online store here
- If you need to speak to us please call - details are at the bottom of the page and we aim to return your call within 24 hours
- email us directly or use the contact form here
Warranty
Your purchase is covered by a warranty that is provided by the retailer.
The warranty period begins from the date of purchase.
The warranty period is product dependent and generally covers major failure due to manufacturing faults.
- Remember to keep your receipt or copy of your proof of purchase safely. (A credit card or bank statement is also an acceptable proof of purchase).
- Record your products serial number - this always helps when making a claim
- Have the detail to hand when you make a call or email us
All retailers of Scheppach products in Australia provide guarentees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage